Last updated: June 19, 2026
Introduction
Crown Window Solutions respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information you provide when using our website or requesting our services.
Information We Collect
We collect and process the following types of personal information:
Information You Provide Directly
- Name and contact details when you submit service requests
- Email address for correspondence
- Property address when requesting on-site assessments
- Details about your service requirements
- Any additional information you choose to provide in messages or forms
Information Collected Automatically
- Browser type and version
- Operating system
- Pages visited on our website
- Time and date of visits
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your service requests and inquiries
- To schedule and conduct on-site assessments
- To provide quotations and service information
- To communicate with you about your project
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit a form or contact us, you consent to us processing your information for the stated purposes
- Contractual necessity: To provide the services you request
- Legitimate interests: To improve our services and communicate relevant information
- Legal compliance: To meet regulatory and legal requirements
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our business operations, subject to confidentiality agreements
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of others
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Specifically:
- Service request information: retained for the duration of our business relationship and for up to seven years afterward for legal and accounting purposes
- Website analytics data: retained for up to two years
- Email correspondence: retained as long as reasonably necessary for business purposes
Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we restrict processing of your data
- Portability: Request transfer of your data to another organization
- Objection: Object to our processing of your personal data
- Withdraw consent: Withdraw consent where we rely on it to process your data
To exercise any of these rights, contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Information
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Crown Window Solutions
42 Marketplace Street
Oxford, Oxfordshire OX1 3DZ
United Kingdom
Email: [email protected]
Supervisory Authority
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.